POLICIES
Membership Pause/Hold Policy
Members may request that an active membership be placed on hold for up to two (2) months during each calendar year. Hold months may be used consecutively or at different times throughout the year. Unused hold months do not carry over into the next calendar year.
All membership-hold requests must:
Be submitted in writing by email to info@3embersjiujitsu.com.
Identify the member’s full name.
State the requested beginning and ending dates of the hold.
Be received at least five (5) calendar days before the member’s next scheduled monthly payment.
Membership holds are administered in full-month increments. A hold request is not effective until it has been received and confirmed by 3 Embers Grappling Academy. If a request is received fewer than five (5) days before the next scheduled payment, we may be unable to stop or modify that payment. The payment will be processed as scheduled, and no refund will be issued. If the request otherwise qualifies for a membership hold, a credit equal to the applicable membership payment will be placed on the member’s account and applied toward future membership dues. Members may not attend classes or use the Academy’s training facilities while their membership is on hold unless separately authorized by the Academy. The membership and recurring billing will automatically resume when the approved hold period ends.
When your approved membership hold ends, your membership and recurring billing will automatically resume. If the payment card on file is declined when your membership renews, your membership may be automatically cancelled. If you later return, your previous membership rate will not be guaranteed, and you will be required to enroll at the membership rate in effect at the time of re-enrollment.
Membership Cancellation Policy
Cancellation of a membership requires at least thirty (30) calendar days’ advance written notice.
The cancellation request must be submitted by email to info@3embersjiujitsu.com and must include:
The member’s full name.
The requested membership termination date.
A clear statement requesting cancellation of the membership.
The thirty-day notice period begins when 3 Embers Grappling Academy receives the cancellation email. Verbal notice, text messages, social-media messages, nonattendance, or notice given only to a coach or other staff member will not constitute valid cancellation.
The member remains responsible for all dues and scheduled payments falling within the thirty-day notice period. If sufficient notice is not received before the next scheduled payment, the full monthly membership payment will be processed and will not be prorated or refunded.
Membership benefits will remain available through the applicable paid membership period.
Membership cancellation is not complete until the written request has been received and confirmed by 3 Embers Grappling Academy. Members should retain their sent email and the Academy’s confirmation for their records.
NO REFUNDS WILL BE PROVIDED.
A refund will be issued only when a timely written cancellation notice was properly submitted by email, and a payment was subsequently processed due solely to an error by 3 Embers Grappling Academy.
If you cancel your membership or it is cancelled following an extended hold, your previous membership rate will not be guaranteed. Should you return, you will be required to enroll at the membership rate in effect at the time of re-enrollment.